To help avoid returns we suggest you ask us first about any product you are unsure of and their warranties before you place any orders on our website.
Click here to return an item to us for testing
Faulty Parts: With any iPhone parts returned you may be charged an additional fee to cover the cost of testing if the parts are found to be fully working or if the parts are found to have been damaged during fitting / installation. Faulty parts must be returned within 7 days of purchase no exceptions or they will be rejected and returned, all repair parts are covered also by our 30 Day guarantee.
Incorrectly Supplied Parts: iPhone parts can be returned and exchanged for the correct parts (stock levels permitting). Please enclose your order number, shipping address and the product ID number of the parts actually required. All parts must be returned in the same condition that they were supplied. If any iPhone parts are returned damaged they will be returned to you,there will also be a small fee for return shipping.
Undelivered / Lost Items: If after 15 days (Worldwide) from the date your order was dispatched excluding Saturday, Sunday & Bank holidays the item(s) are still undelivered please follow these steps:
1. Contact your local post office. In most cases an attempt will have been made to deliver the item(s). If no one was present to sign for the delivery they will have been returned to the post office / sorting depot where they are stored and eventually returned to us the sender.
2. If the item(s) are not at your local post office / sorting depot please make contact to inform us that the item(s) have not arrived. Please also include your order number and the date that the good(s) were ordered.
Damaged Items: All iPhone parts are well packed to help prevent any damage during transit. If accepting a package that has visible damage please ensure that this is recorded on the delivery note and signed for as 'damaged'. If you are unable to check the contents of the package upon delivery either refuse delivery or sign for it as unchecked. Should an iPhone part arrive damaged please contact us via email for an RMA number.
iPhone Parts Returned by Royal Mail: If iPhone parts are returned by Royal Mail or other courier as either undelivered, uncollected, unknown address, refused they will be stored for a maximum of 1 months, if they are not claimed after the specified time they will be disposed of as we see fit.
Refund & Exchange Policy: All warranties are void if the returned merchandise is found to be damaged, scratched, modified or altered in anyway. Refunds will be given at the discretion of the company management. Any non-defective item that has been used, installed or opened by the customer is subject to a restocking fee based on the items used resale value. The restocking fee for used, installed or opened non-defective items will normally be 20%. if you paid by Creditcard and require a refund then this will be made via a Cheque, as we do not have access to your Creditcard details as the payments are taken off site for security purposes. we can also refund you via Paypal if you prefer this method.
