As soon as we receive your payment our store will automatically send you an order confirmation email. Please send a copy of this email with your iPhone / iPod also please click on the Repair Service Form image Below and download our repair form and complete it in full, once you have completed the form please send it along with your iPhone / iPod so that we can identify your iPhone / iPod easily. Important :- If your iPhone is password protected please include the password or if possible undo the password protection option before sending your iPhone to us, this will allow us to fully test your iPhone before we return it.
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If Possible please back up your iPhone before posting it to us as we can not be held responsible for any data that may be lost.
Back up is easy just connect your phone to itunes and enable sync in i tunes then you can choose what data you want to back up. In most cases you will find that sync will be automatic when you connect the phone to your pc or laptop.
Follow these simple instructions to ensure your iPhone doesn't get damaged in transit.
We recommend using your original box placed inside a jiffy bag.
- Put the iPhone into your package with your email booking confirmation.
- Firmly tape both ends of the bag to ensure it doesn’t come apart during transit.
- Securely attach a shipping label to your package.
Use a Trackable & Insured Service
- We strongly advise that you send your parcel using an insured service from the Royal Mail or a reputable courier.
- Please make sure that the level of insurance is sufficient to replace the iPhone should it get lost or damaged on the way to us.
- Upon receipt of your parcel we will sign for it and email you, so that you know that it have arrived safely.
- We cannot be held responsible for iPhones which are lost or incur further damaged in the post, please pack your iPhone securely.
